SB 244 GOV'T TOTAL QUALITY MANAGEMENT TRAINING

Sen Roberto "Bobby" Gonzales

Actions: [4] SCC/SHPAC/SFC-SCC-germane-SHPAC [6] DP-SFC

Scheduled: Not Scheduled

  Senate Bill 244 (SB 244) appropriates seven hundred fifty thousand dollars ($750,000) for total quality management training programs for governmental entities and businesses.
 

 Senate Bill 244 (SB 244) appropriates seven hundred fifty thousand dollars ($750,000) from the General Fund (GF) to the General Services Department (GSD) for expenditure in Fiscal Year (FY) 2025 and subsequent FYs to provide and administer total quality management training programs for governmental entities and businesses.

Any unexpended or unencumbered balance remaining at the end of a FY will not revert to the GF.
 

 Total quality management is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs, including goods and services, through the continual improvement of internal practices. The standards set as part of the TQM approach can reflect both internal priorities and any industry standards currently in place. It describes a management approach to long-term success through customer satisfaction in which all members of an organization participate in improving processes, products, services, and the culture in which they work. 
The primary elements of a total management approach program include: customer focused; total employee involvement; process-centered; integrated system; strategic and systematic approach; fact-based decision making; and communications.
https://asq.org/quality-resources/total-quality-management
https://www.investopedia.com/terms/t/total-quality-management-tqm.asp